H: 10 A, New Elephant Road
phone: +8801917777021
email: info@masnoons.com
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If you’d like further information about Xstore and you can’t find it in our FAQs, please get in touch. Simply fill out the form, include your message, and we’ll get back to you as soon as we can.
FAQ
DELIVERY & RETURN POLICY
Most of our products are shipped within one business day. If you are outside of Dhaka, it might take two/three days to reach you.
If you have any particular time restraint regarding your order’s delivery time.
Please email us at info@masnoons.com or call us at 01917777021 during our business hours before placing the order. We will work with you to get your order to you within your timeline.
Our sales team usually replies to emails within one hour however no later than three hours, during our business hours. Certain holidays and non-business hours our sales team replies to emails within 12 hours.
RETURNS
We will return / refund within seven days of placing orders. We cant return or refund if your demand reaches us out of that time range.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@masnoons.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately items on sale cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@masnoons.com and send your item to: House 10 A New Elephant Road, Dhaka 1205 Bangladesh.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: House 10A, New Elephant Road, Dhaka 1205
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 1000 Taka, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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